Frequently Asked Questions
Everything you need to know about setting up your boutique, managing orders, inviting tailors, and securing your business data.
1. Getting Started & 30-Day Free Trial
You can sign up in less than 60 seconds with no credit card required. You get full access to all features so you can add real clients, record measurements, and test the production queue. If you decide to continue after 30 days, simply choose the plan that fits your studio size.
Yes! If you have client names, phone numbers, and notes in Excel or Google Sheets, our support team will help you bulk import them into your workspace during onboarding for free. You can also export your data anytime in standard CSV formats.
No. Boutique Manager is a 100% cloud-based Software-as-a-Service (SaaS). It runs smoothly on Chrome, Safari, Firefox, and Edge across Mac, Windows, iPads, Android tablets, and iPhones without installation or local database management.
2. Measurements & Multi-Garment Orders
Yes! We provide 20+ default templates (Blouse, Kurti, Salwar, Lehenga, Western Gown, Trousers, Bespoke Suits), and you can add custom measurement fields (such as 'Apex to Apex', 'Armhole Depth', or 'Shoulder Drop') with 1 click.
Whenever a client's measurements are adjusted (for instance after weight loss or seasonal changes), you save it as a new version (v2.0). If they later want an outfit cut to their earlier v1.0 specifications, you can pull up the original fitting with one tap.
Yes. You can take photos of the customer's fabric, embroidery swatches, and inspirational design pictures directly from your phone or tablet camera and attach them to the individual garment card.
3. Workshop Queue & Tailor Mobile Access
No. Tailor accounts have strict role restrictions. They only see garment cutting instructions, body measurements, chalk notes, and deadlines on their "My Work" screen. Financial numbers, customer phone numbers, and profit metrics remain invisible to them.
You can flag the garment as "Requires Alteration" with a specific adjustment note (e.g., 'tighten bust by 0.5 inches'). The garment immediately moves to the top of the assigned tailor's alteration queue with a priority flag, ensuring it gets fixed before the delivery deadline.
4. Billing, Invoices & Payment Gateway Compliance
Subscription payments are handled through PCI-DSS Level 1 certified gateway Razorpay (supporting both Indian and international card payments). We do not store or process card numbers directly on our servers. All transactions are protected with 256-bit SSL encryption.
You can cancel your subscription at any time with one click from your billing settings. We offer a full 14-day money-back guarantee on your initial subscription charge. If requested within 14 days, refunds are credited back to your original payment method within 5-7 business days.
No. Boutique Manager is purely digital cloud software. Delivery occurs instantly via cloud provisioning upon sign-up or checkout. No physical boxes, dongles, or items are shipped.
Still have questions?
Our customer success team is available Monday through Saturday to assist you.