Cancellation and Refund Policy

1. Overview & Scope

This Cancellation and Refund Policy applies to all paid software subscriptions purchased through https://boutiqmanager.com or via our authorized payment links. Boutique Manager Technologies is committed to transparent, fair commercial practices in full compliance with Razorpay merchant underwriting standards.

2. 30-Day Free Trial (Zero Upfront Charge)

We strongly encourage every boutique owner to make use of our 30-day free trial before purchasing a paid plan. The trial gives you unrestricted access to all features (customer profiles, measurement templates, order booking, tailor queues, billing) without entering a credit card or debit card. No charges are made during the trial period.

3. Subscription Cancellation Policy

You may cancel your recurring subscription at any time. We do not lock you into multi-year contracts:

• Self-Service 1-Click Cancellation: You can cancel your subscription directly from your boutique workspace by navigating to Settings → Billing & Plan → Cancel Subscription.
• Email Cancellation: Alternatively, you may submit a cancellation request by emailing support@boutiqmanager.com from your registered administrative email address.
• Continued Access: When you cancel a subscription, your access remains fully active until the end of your current paid billing period (e.g., end of the paid month or year). Your account will not be billed again at the subsequent renewal cycle.

4. Refund Eligibility & Timelines

A. Initial Purchase / 14-Day Money-Back Guarantee

If you purchase a monthly or annual paid plan and find that the software does not suit your studio requirements, you are entitled to a full 100% refund of the initial subscription fee, provided your request is submitted within fourteen (14) calendar days of the original transaction date.

B. Recurring Monthly Renewals

Monthly renewals occur on the same day each month. Because we offer a 30-day free trial and a 14-day initial refund window, ongoing monthly renewals are generally non-refundable once billed. However, if you experienced a verified service outage or technical billing glitch, please notify us within 48 hours for immediate prorated review.

C. Annual Subscriptions & Renewal Reminders

For annual plans, our billing system dispatches an automated email reminder 7 days before the annual renewal date to inform you of the upcoming charge. If you forgot to cancel and contact us within 7 calendar days of an annual renewal charge, we will refund the renewal fee in full.

5. Refund Processing Timeline & Method

Approved refunds are initiated immediately by our billing department and processed through our regulated payment partners:

• Razorpay (Indian & International Payments): Refunds are credited back to the original source UPI ID, NetBanking account, or credit/debit card within 5 to 7 business days, depending on your card issuer's or bank's clearing cycle.
• Refunds can only be credited to the original payment instrument used during the transaction. Cash or alternative account transfers are not supported due to payment gateway and anti-money laundering (AML) regulations.

6. Non-Refundable Items

• One-time custom data onboarding or migration services that have already been executed and delivered by our technical team.
• Custom developer integration services or dedicated on-site workshop training fees that have already been executed by our team.

7. Chargeback & Dispute Prevention

We are committed to resolving any billing discrepancies swiftly and amicably. Before initiating a bank chargeback or dispute through your credit card issuer, please contact our support desk at support@boutiqmanager.com or call +91 62398 58645. Legitimate refund requests are resolved by our team within 24 business hours.

8. How to Request a Refund

To request a refund under our 14-day money-back guarantee, follow these simple steps:

1. Send an email to support@boutiqmanager.com with the subject line: Refund Request - [Your Boutique Name].
2. Include your registered email address and the Invoice or Payment ID (from your Razorpay receipt).
3. Share brief feedback on why the software did not meet your needs (this helps us improve our product).
4. Our finance desk will confirm eligibility within 24 hours and issue the refund directly to your original payment method.

9. Contact Information