Terms and Conditions of Service

1. Agreement to Terms

These Terms and Conditions ("Terms", "Agreement") constitute a legally binding agreement between Boutique Manager Technologies ("Boutique Manager", "we", "us", or "our") and the person or business entity ("Subscriber", "User", "you") registering for, accessing, or using the Boutique Manager website and cloud software application (the "Service").

2. Description of the Service

Boutique Manager is a multi-tenant, cloud-hosted Software-as-a-Service (SaaS) business management application. Features include customer record indexing, measurement template management and version tracking, order lifecycle logging, workshop production queue visualization, tailor role assignment, alteration loops, and tax invoice generation.

No Physical Goods: Boutique Manager provides software subscription access only. We do not manufacture garments, provide tailoring or cutting labor, sell fabric, or provide physical delivery or logistics services.

3. Account Registration & Security

• You must be at least 18 years of age and possess legal authority to enter into commercial agreements on behalf of your boutique or business.
• You agree to provide true, accurate, and complete registration information, including your legal business name, valid email, and contact number.
• You are solely responsible for maintaining the confidentiality of your master credentials and for all activities conducted under staff accounts assigned to your workspace.
• You must immediately notify us at support@boutiqmanager.com of any suspected unauthorized access or credential compromise.

4. Free Trial & Subscription Terms

• 30-Day Free Trial: We offer a 30-day free trial on selected subscription tiers without requiring payment card information. At the end of 30 days, continued access requires purchasing a paid monthly or annual subscription.
• Billing Frequency: Subscriptions are billed in advance on either a monthly or annual recurring cycle, depending on your selection.
• Currency: Subscriptions within India are billed in Indian Rupees (INR ₹) plus applicable GST. Subscriptions outside India are billed in US Dollars (USD $) or local authorized currencies via Razorpay International.
• Automatic Renewal: To ensure uninterrupted shop operations, paid subscriptions renew automatically at the end of each billing term unless cancelled prior to the renewal date via your billing dashboard.

5. Payment Processing & Gateway Compliance

• Subscription payments are processed through PCI-DSS Level 1 certified third-party payment gateway: Razorpay (for Indian payments including UPI, NetBanking, and Cards, as well as international card payments in USD and global currencies).
• You authorize us and our certified payment processors to securely charge your designated payment method for all recurring subscription fees.
• We do not store your full card number, expiration date, CVV, or banking credentials on our application servers.
• If an automatic recurring charge fails, our billing system will attempt retry notices. Failure to settle outstanding subscription fees within 7 days may result in workspace suspension.

6. Cancellation & Refunds

Subscription cancellations and refund claims are governed by our dedicated Cancellation and Refund Policy. In brief:

• You may cancel your subscription at any time with 1-click in your settings panel. Your access continues until the end of the paid billing period.
• We offer a full 14-day money-back guarantee for first-time paid subscribers. Requests made within 14 days of the initial charge will receive a 100% refund credited back within 5-7 business days.

7. Acceptable Use & Operational Conduct

You agree not to use Boutique Manager to:

• Violate any applicable local, state, national, or international consumer laws or intellectual property rights.
• Upload malicious scripts, ransomware, viruses, or disruptive code to our servers.
• Attempt to reverse engineer, decompile, scrape, or extract source code from the application.
• Resell, sublicense, or rent access to Boutique Manager to third parties without prior written consent.

8. Intellectual Property & Customer Data Ownership

• Our IP: Boutique Manager, its branding, logos, software architecture, UI design, documentation, and database schemas remain the exclusive property of Boutique Manager Technologies.
• Your Data: All client names, body measurements, order histories, sketches, and financial data entered by you remain your exclusive property. You grant us only the limited license necessary to host, process, and backup this data to deliver the service.

9. Service Level & Uptime Commitment

We strive to maintain a 99.9% application uptime availability, excluding scheduled routine maintenance windows (which are announced at least 48 hours in advance and executed during off-peak hours). While we employ enterprise cloud redundancy, the Service is provided on an "as is" and "as available" basis.

10. Limitation of Liability

To the maximum extent permitted by applicable law, Boutique Manager Technologies, its directors, employees, and affiliates shall not be liable for any indirect, incidental, punitive, or consequential damages—including lost business profits, fabric spoilage, customer disputes, or tailoring rework costs—arising from the use or inability to use the software. In all circumstances, our maximum aggregate liability shall not exceed the subscription fees actually paid by you during the three (3) months immediately preceding the event giving rise to liability.

11. Governing Law & Dispute Resolution

This Agreement shall be governed by and construed in accordance with the substantive laws of the Republic of India. Any legal dispute or claim arising out of this Agreement shall be subject to the exclusive jurisdiction of the competent civil courts in Mohali, Punjab, India.

12. Contact & Notices

All legal inquiries and notices regarding these Terms should be addressed to: